FAQ

1. How can I pay for my purchases?

We offer multiple secure payment options:

💳 Debit or Credit Card

• Visa

• MasterCard

• American Express

• Discover

• Diners

Debit card payments are charged in real time.

🏦 Bank Transfer

Bank Name: Akbank
Account Holder: Tuka Group Tekstil
Branch: Ümraniye Sanayi
SWIFT Code: AKBKTRIS

• USD IBAN: TR93 0004 6005 7100 1000 0703 99

• EUR IBAN: TR43 0004 6005 7103 6000 0704 00

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2. I haven't received all the items in my order. What should I do?

• Check your email for a notification that an item was unavailable. If so, we’ve already refunded you for that item and any associated shipping cost.

• Some orders may be delivered in multiple shipments. Please check your order confirmation email for details.

• If you received no such notice and all items were supposed to arrive together, contact us at support@kadriyebasturk.com or via WhatsApp: +90 543 119 3234 and we’ll assist you promptly.

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3. I have a discount code. How do I use it?

• At checkout, click on "Promotion Code"

• Enter your code and apply it

• The discount will automatically reflect in your order total if the code is valid

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4. Who is responsible for return shipping charges?

For international returns, all shipping and customs charges are the responsibility of the customer.
If we cover return shipping on your behalf, those costs will be deducted from your refund amount.

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5. Is my payment data secure?

Absolutely. We do not store or access your credit card information.
Kadriyebasturk.com uses secure payment gateways that comply with the General Data Protection Regulation (GDPR) and other global security standards.

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6. What are the shipping options and charges?

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7. If I cancel my order, will I get the shipping fee refunded too?

• If you cancel before shipment, you will receive a full refund, including shipping.

• If the order has already shipped, only the product value will be refunded; the shipping fee is non-refundable.