Palazzo Jean Gray

We hope you love your purchase, but if something isn’t quite right, we’re here to help.

🗓️ Return Window

You may request a return within 14 days of receiving your order.

✅ Return Conditions

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• Tags must be attached, and items must be returned in original packaging

• A receipt or proof of purchase is required

Please note:
🚫 For hygiene reasons, face masks are non-returnable and non-exchangeable.

🚚 Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@kadriyebasturk.com so we can resolve the issue promptly. Customer satisfaction is our priority.

Once your return is received and inspected, we will notify you of the approval status.

💳 Refund Method

If approved:

• Refunds will be issued to your original payment method within 10 business days

• Bank or card processing times may vary, especially for international transactions

💸 Return Costs & Deductions

• All return-related costs — including shipping, customs fees, and handling charges — are the responsibility of the customer

• These costs will be deducted from the refund amount

📩 Need Help?

For return or refund inquiries, feel free to contact us at support@kadriyebasturk.com. We're here to assist you.